You can pay with most debit and credit cards. Payments are securely processed by PayPal over a secure SSL 256-bit encrypted communication and MercadoPago, between your computer and the payment provider. No payment information is transmitted or stored on our servers. For large orders from certain countries, we may accept wire transfer. Please contact us.
Are your items fresh? When do they expire?
We can ensure that you get the freshest items because they are delivered from the producer directly to you, with no intermediaries or long freight times. Please note: like cakes from a patisserie, premium Havanna and Cachafaz alfajores contain no preservatives. They are best before 1 to 2 months after being shipped, depending on which variety you choose.
Do you offer returns or refunds?
Yes. Your satisfaction is guaranteed. If you are not satisfied with your order, please contact us detailing the situation and we will issue a partial or full refund accordingly.
How much does shipping cost?
Fedex Economy Saver and DHL Express shipping rates start as low as $9.99, and are free on orders over certain amounts.You can order from most countries. Other shipping options may be available depending on your shipping address. Please check availability during checkout.
When does my order arrive?
We ship as soon as possible, usually within 24 hours of receiving your order. Your tracking code will be sent to you immediately after shipping.
Shipping usually takes 2 to 4 days to most main cities in America, depending on the option selected and your address. You can check the shipping time estimates to your address at the checkout page. Delays in transit may occur due to holidays or intermediate stops.
What happens if I'm not available to receive my order?
Fedex will leave a message at the delivery address and/or contact you by telephone to arrange another delivery attempt. In certain countries such as the US, packages can be held at a location to be picked up. By default, packages sent to the US and Canada are shipped with no direct signature requirements upon delivery. If you wish to request special services such as direct signature required, adult signature required, or to be held at a facility, please contact us beforehand.
DHL has an application that allow to reschedule your delivery to attemp at 1st time.
What is paid for?
When you place an order on Conexion Criolla, you are paying for the items you selected, shipping to your location and insurance. If applicable, local duties or taxes are unpaid. If in doubt, please contact us or contact your local provider Representative. It is the buyer’s responsibility to make sure that any bought items are allowed to be sent to the intended country, as per local laws.
Do you offer wholesale discounts?
We may offer wholesale prices on some items. Please contact us so that we can help you.
I'm looking for something not listed. Can you get it for me?
We offer managed sourcing and brokerage services, from single custom mate gourds to hundreds of kilograms of premium dulce de leche. Please contact us with your requirements.
Argentina
